Let's agree
to agree.
At Moxie, we believe clear expectations create the best experience for everyone. These policies are simply here to help appointments run smoothly and respect the time of both our clients and artists.
Download & SignCancellations
A minimum of 24 hours' notice is required to cancel or reschedule. Cancellations made with less than 24 hours' notice are charged 50% of the scheduled service fee to the card on file. One courtesy exception may be granted for a genuine emergency — just communicate with us as soon as you can.
No-Shows
Appointments missed without any notice may be charged 100% of the scheduled service fee to the card on file.
Late Arrivals
Appointments begin promptly as scheduled so every guest gets the full experience they deserve. If you arrive late, your service may be shortened to stay on schedule — full service fees still apply. Clients arriving 15 or more minutes late may be asked to reschedule and may be subject to the applicable cancellation fee.
Lash Fill Policy
Fill appointments are for maintaining existing extensions and require sufficient retention at the time of service. If you arrive with too few lashes remaining, the appointment may be adjusted to a full set price — or rescheduled if there isn't adequate time. Not sure if you have enough? Text us a photo before you come in.
Maintenance Requirement
To maintain lash health and proper balance, significantly grown-out extensions may need to be removed during fill appointments. Additional time or pricing may apply when corrective work is needed.
Foreign Fill Policy
Lash work performed by another artist is considered a foreign fill. Because products, techniques, and application quality vary between artists, foreign fills require additional assessment and aren't guaranteed to be accepted as a standard fill. They may be subject to an additional fee. If the existing work doesn't meet the standard needed to safely perform a fill, a removal and new set may be recommended.
Refunds & Returns
Due to the customized nature of lash and brow services, all services are non-refundable — what you're paying for is skill and time. If you experience significant lash loss (20 or more extensions) within 24 hours of your appointment, contact us promptly with photos and a complimentary 30-minute touch-up may be offered. Products are also non-returnable.
Payments
Cash and credit card are accepted. A credit card is required to hold your appointment. Cancellation and no-show fees are charged to the card on file.
Children
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving services.
Pricing
Prices are subject to change at any time.
A note from Jackie
Creating beautiful results is rewarding. Building relationships with the people who trust me is what makes me truly love what I do.
Beautiful experiences begin with mutual respect. Thank you for taking the time to review our policies.
You're all caught up.